Weeks without phone line. Will I still be billed for anyime Calls and Broadband

[#1]

No phone line since 31 October and very limited broadband. Maybe Openreach will start work after 19 November.  Just about able to use a very slow broadband and have a dead phone so unable to use my Any time call package.. If this fault goes on and on

[#2]

Will try and add to and finish this thread on this crappy broadband. I was saying before being cut off that I bet I will be billed for something I cannot use.

[#3]

Hi got2getatan,
Sorry to hear about your issue with the service. From checking your fault I can see that it is linked to a common fault in the area but this should be resolved by midnight on the 19/11/2015.
Once the fault is resolved we will refund you for the downtime from the date you raised the issue to us until resolution.

[#4]

That's good news. Just a pain living in the sticks that we have to put up with slow broadband speeds and without a land line I have to walk down to the bottom of the garden to get minimum mobile signal and then it's one way traffic.  I have a good idea where the fault is, in a carriageway box at the end of the road in which wet cable joints are due for a remake. Remade it myself 15 years ago.

[#5]

I've found PN good in this type of situation. You should be fine, although make sure you record dates as customer service is declining.