Webspace included in my monthly payment not available
Can anyone suggest how I attract Plusnet's attention to a breach of my contract ? The webspace for which I pay each month has not been available for weeks. No matter what I do or whom I talk to at Plusnet, no-one will take any notice. We are not able to raise tickets anymore, the Chat service is no longer available and when I try to telephone, no-one ever answers. I cannot even stop paying my bill, because then my broadband will be taken down.
How on earth do I get this problem solved when I cannot get in touch with anyone ? The service - or rather lack of it - is diabolical.
Re: Webspace included in my monthly payment not available
It is something I pay for within the contract price. You can call it free if you like but I do not. For the last twenty years I have always had it and used and if it had not been in the package, I would have gone elsewhere which I will have to do because Plusnet have obviously discontinued it without telling me. All my coding has disappeared and when I try to replace anything with FTP it does not react. Similarly if I load my website, I get a message to say "This site is not available". This has been like this for months and I first complained about it in June last year but telephoning, 'Chatting' and leaving messages on the Forum results in no change. When my contract expires, I will therefore have no alternative but to change supplier as the Plusnet service and response has become unacceptable. I am thinking of either Zen or Wessex Internet.