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Website error i keep getting this error message

FIXED
shrubbfamily
Grafter
Posts: 52
Thanks: 3
Registered: ‎11-05-2018

Website error i keep getting this error message

I paid my outstanding balance last night I wasn't disconnected as I was within my 14 days before they turn services off but now I keep seeing this error message on plusnet website. 

9 REPLIES 9
Anonymous
Not applicable

Re: Website error i keep getting this error message

@shrubbfamily - Try forcing a refresh of your browser, if you use Windows hold down the Shift + F5 keys or Fn + F5 on a Mac. This may well have the desired effect.

mikelahey
Pro
Posts: 236
Thanks: 88
Fixes: 11
Registered: ‎24-11-2015

Re: Website error i keep getting this error message

Have you tried switching your router off and on again?

This will discconect and reconnect you as the message on the web page is telling you to do.

shrubbfamily
Grafter
Posts: 52
Thanks: 3
Registered: ‎11-05-2018

Re: Website error i keep getting this error message

I have tried this still no luck I have even tried from my Samsung S8 using 3G connection not WI-FI I'm still seeing the same error message. screenshot attached. 

Anonymous
Not applicable

Re: Website error i keep getting this error message

If you have tried resetting the router then you may want to try this:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Go to the section entitled Delete specific cookies > Delete specific cookies from a site.

shrubbfamily
Grafter
Posts: 52
Thanks: 3
Registered: ‎11-05-2018

Re: Website error i keep getting this error message

I've done all this this is a problem with Plusnet side as I am still getting the same error when using 3G on my mobile. 

Anonymous
Not applicable

Re: Website error i keep getting this error message

Fair point @shrubbfamily, it may well be worth the waiting time to call in or if chat is back online use that as this may need Plusnet's intervention to fix.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,605
Thanks: 6,113
Fixes: 1,017
Registered: ‎21-04-2017

Re: Website error i keep getting this error message

Fix

Hi @shrubbfamily

I believe I've just responded to your Facebook post and I think I've fixed this for you now.
Let us know if there are any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
shrubbfamily
Grafter
Posts: 52
Thanks: 3
Registered: ‎11-05-2018

Re: Website error i keep getting this error message

Hello Anoush you have sorted it top bloke thank you

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,605
Thanks: 6,113
Fixes: 1,017
Registered: ‎21-04-2017

Re: Website error i keep getting this error message

Fantastic! No problems.

Let us know if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team