Website error i keep getting this error message

[#1]

I paid my outstanding balance last night I wasn't disconnected as I was within my 14 days before they turn services off but now I keep seeing this error message on plusnet website. 

[#2]

@shrubbfamily - Try forcing a refresh of your browser, if you use Windows hold down the Shift + F5 keys or Fn + F5 on a Mac. This may well have the desired effect.

[#3]

Have you tried switching your router off and on again?

This will discconect and reconnect you as the message on the web page is telling you to do.

[#4]

I have tried this still no luck I have even tried from my Samsung S8 using 3G connection not WI-FI I'm still seeing the same error message. screenshot attached. 

[#5]

If you have tried resetting the router then you may want to try this:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Go to the section entitled Delete specific cookies > Delete specific cookies from a site.

[#6]

I've done all this this is a problem with Plusnet side as I am still getting the same error when using 3G on my mobile. 

[#7]

Fair point @shrubbfamily, it may well be worth the waiting time to call in or if chat is back online use that as this may need Plusnet's intervention to fix.

[#8 · Accepted solution]

Hi @shrubbfamily

I believe I've just responded to your Facebook post and I think I've fixed this for you now.
Let us know if there are any further issues.

[#9]

Hello Anoush you have sorted it top bloke thank you

[#10]

Fantastic! No problems.

Let us know if you need any further help.