Website/account problem
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Website/account problem
01-03-2021 12:26 PM
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Hi, I seem to be having big problems with the website at the moment, as if I'm both logged-in and not logged-in.
I was browsing in contemplation of upgrading to fibre, which I decided NOT to go through with, as I still had a few questions I wanted to talk through with CS.
So I quit without committing to anything...or so I thought!
Now, I cannot get back into the website properly. The Login page just gives me the spinning "still loading" symbol, but also the option to log out, so I assume I'm logged in.
My home page displays nothing, but worryingly, "Manage Account" says "You are not currently allowed to make a change. There is already a change in progress. Please try again later". I did not knowingly or intentionally commit to this change - i.e. I did not proceed to any "confirm and place order" page, neither have I had any email acknowledgement from PN that an order was in fact placed. But the website seems to think so.
I tried to speak to a person as soon as I became aware of a potential problem, but haven't been able to yet, as the lines are reportedly very busy. And online chat is offline - I believe this is permanently the case now.
HELP! How do I cancel an order I might not want? If, in fact, there even is one?
Re: Website/account problem
01-03-2021 1:26 PM
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OK, either it's spontaneously resolved itself, or someone at PN has managed to sort it out.
I now seem able to access the account in the normal way, and it's not showing any nasty rogue orders that I never meant to place.
Re: Website/account problem
08-03-2021 12:59 PM
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Well, my post to report that this was all fixed was premature.
Once again I cannot view or manage aspects of my account, and it is reporting that there is a change already in progress, which there isn't!
There was a brief interval when it displayed normally, but on logging back in today, I find the problem is back.
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