Hi, I seem to be having big problems with the website at the moment, as if I'm both logged-in and not logged-in.
I was browsing in contemplation of upgrading to fibre, which I decided NOT to go through with, as I still had a few questions I wanted to talk through with CS.
So I quit without committing to anything...or so I thought!
Now, I cannot get back into the website properly. The Login page just gives me the spinning "still loading" symbol, but also the option to log out, so I assume I'm logged in.
My home page displays nothing, but worryingly, "Manage Account" says "You are not currently allowed to make a change. There is already a change in progress. Please try again later". I did not knowingly or intentionally commit to this change - i.e. I did not proceed to any "confirm and place order" page, neither have I had any email acknowledgement from PN that an order was in fact placed. But the website seems to think so.
I tried to speak to a person as soon as I became aware of a potential problem, but haven't been able to yet, as the lines are reportedly very busy. And online chat is offline - I believe this is permanently the case now.
HELP! How do I cancel an order I might not want? If, in fact, there even is one?
