I have recently renewed my contract and on completing that process the web page said:
New package price: £12.00 per month (£19.99 after 18 months). When your Line Rental Saver contract expires, you'll also start paying £19.99 monthly line rental.
However I then received an email message saying:
From 19/04/2020, your monthly subscription will be £31.99 for 18 months. Following this your monthly subscription will be £39.98. ... When your Line Rental Saver contract expires, you'll also start paying £19.99 monthly line rental.
These two are clearly contradictory, and I certainly would not pay the higher price given in the email message.
I have been unable to contact Customer Services to resolve this, because there is a 20 minute wait for the telephone to be answered, on-line chat is unavailable, and Plusnet refuses to accept email messages. It is very unsatisfactory that a company that sells email services should not allow customers to use such services to contact them. Plusnet suggests using Twitter, which doesn't seem like a professional approach - I have tried it, but not had any response. They also suggested "raising a ticket" but didn't provide any link to a page on which this can be done. I am trying this forum, which they suggested on their telephone recorded response message, as a last resort
