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We're still working on your bill.

temujin
Dabbler
Posts: 12
Thanks: 6
Registered: ‎09-11-2017

We're still working on your bill.

Hi, can a Staff member look at my account and apply some WD40 as i am getting the very common error messages on my account:

We're still working on your bill

Don't worry we'll have this with you as soon as we can. No need to call us, you'll see a message here when it's ready.

plus: 

An error has occurred

You can't change your products for the moment, our system may be updating. Please try again later.

Regards

Temujin

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: We're still working on your bill.

Thanks for your post @temujin

Unfortunately this type of error isn't something we can easily clear as our systems have stumbled upon a problem when trying to complete your upgrade to fibre in the billing engine, so we'd charge you for fibre rather than standard broadband. 

It's flagged up automatically as a system error affecting your account we're aware of and the relevant people will be working to resolve as soon as possible. Really sorry for any inconvenience caused in the meantime. 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet