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We're still working on your bill.

Posts: 12
Thanks: 6
Registered: ‎09-11-2017

We're still working on your bill.

Hi, can a Staff member look at my account and apply some WD40 as i am getting the very common error messages on my account:

We're still working on your bill

Don't worry we'll have this with you as soon as we can. No need to call us, you'll see a message here when it's ready.


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Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: We're still working on your bill.

Thanks for your post @temujin

Unfortunately this type of error isn't something we can easily clear as our systems have stumbled upon a problem when trying to complete your upgrade to fibre in the billing engine, so we'd charge you for fibre rather than standard broadband. 

It's flagged up automatically as a system error affecting your account we're aware of and the relevant people will be working to resolve as soon as possible. Really sorry for any inconvenience caused in the meantime. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi