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We're sorry to hear you're moving your broadband service - Erm what!?!

dragon2611
Grafter
Posts: 283
Registered: ‎20-10-2013

We're sorry to hear you're moving your broadband service - Erm what!?!

Just received an email from Plusnet
"We're sorry to hear you're moving your broadband service"
Apparently I'm being migrated to another provider on 4/5/2015.
Ok so I better go find where I parked my TARDIS because firstly that dates been and gone but secondly and far more importantly I've NOT initiated a migration to a new provider so either I've been Slammed or plusnet's systems for handling the new migrations process has got it self in a right old muddle over my recent house move.
Already raised a ticket for support to look into that one so hoping I don't lose my FTTC in the meantime (I might call during the day if I don't see a reply)
3 REPLIES
Highlighted
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: We're sorry to hear you're moving your broadband service - Erm what!?!

Does the email you received look like the one mentioned in this Service Status update from a couple of days ago?
David
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: We're sorry to hear you're moving your broadband service - Erm what!?!

@dragon2611
I think you've already had a reply to your ticket explaining that this isn't something to worry about.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dragon2611
Grafter
Posts: 283
Registered: ‎20-10-2013

Re: We're sorry to hear you're moving your broadband service - Erm what!?!

Ah my bad, didn't even think to check the service status page  Embarrassed