There's a few posts already on this subject but got prompted to start a new thread due to the age of the others.
Email received on 20th November:
"Your broadband and phone service is scheduled to transfer automatically on 25th November 2025 and will result in the cancellation of your Plusnet account."
So someone is about to take over my line, I contacted support on the phone yesterday and was told the same as other posts to check with neighbours, that's not possible nor practical but basically it's going to happen, sorry.
I work from home a lot and need the broadband, same as everyone else, we rely on the service.
The company that facilitates the new switching method is called TOTSCo, I emailed them for advice and to see if they could at least tell me the new provider so I had another route of enquiry.
"To clarify, TOTSCo does not have the ability to investigate, view, or stop any individual customer orders or line takeovers.
We do not hold customer data, account information, or details of orders placed by broadband providers.
Our role is solely to provide the central hub that broadband providers use to exchange switching messages as part of the One Touch Switch process. We are not able to see which provider has placed an order, amend it, or intervene in any disputes.
What you should do next
Because this appears to be an erroneous takeover, the only parties able to investigate or stop it are:
Your current provider (Plusnet) – they can check whether an order has been placed against your line and request a cancellation with the gaining provider if appropriate."
In the previous thread I saw someone, @Gandalf was able to contact Openreach and stop the line transfer, is this possible to do here also, Openreach won't deal with me only Plusnet?
As my contract at the moment is due to finish early there's an associated charge, can this be put on hold also please?
Thanks in advance,
Chris.
