Received a cheque from PlusNet for my reward for signing up in the post today, and I noticed it was a fiver short, it's £70 rather than the £75 that was offered when I signed up on the 23rd July for Unlimited Fibre Extra, so, erm, who gets the nudge for this one?
Fixed! Go to the fix.
Re: Wasn't the reward meant to be £75?
Thanks for getting in touch.
I'm glad to hear you've received your cheque, I am sorry it was for the incorrect amount!
I'm having some trouble finding your account username - could you PM it to me and I can investigate this.
Give us a nudge here once you've done so please
Thanks for that. I've checked the deal that's logged on the account and it was a £70 cashback reward so I'm afraid that does look to be correct. I've popped a £5 credit on the account which will deduct from your next bill though as a gesture of goodwill regardless.