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Was told final bill would be waived - shows on statement

FIXED
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Dabbler
Posts: 17
Thanks: 2
Fixes: 1
Registered: ‎30-09-2018

Was told final bill would be waived - shows on statement

Hiya, hope everyone is safe and well ❤️

I recently switched ISP from PN, and had some issues around it, which led to an incorrect final bill of £11.08. I was told my final bill would be waived - the tldr is it included charges for a product I had cancelled within cooling off period, but which was subsequently installed anyways, leading me to be without net for 16 days before my new isp picked up. That erroneous bill also included an early termination charge in the same vein. I was told my cancellation would be backdated to 17/1 when PN had installed fibre incorrectly. My bill for February stil showed these amounts so I phoned PN on 23/2 iirc to query this and after telling them the long story, the gentleman agreed I'd been missold fibre. I'd be sent a cheque to reimburse me for P&P back to PN on a router, and he arranged a refund of the original P&P for that router (that part does show as completed). I was advised that there might be a failed DD charge on my next statement as the amount would be 0. My statement came yesterday and still shows the bill amount, and I haven't gotten a cheque yet. This discrepancy only totals £7.64 but it is frustrating that something I thought was taken care of has reared itself again. If you need me to give you the details of the history of what happened I'd be happy to, I remember the gentleman I spoke to on 23/2 found some issues processing these details possibly because of trying to put a refund on a zero'd charge. 

2 REPLIES 2
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Dabbler
Posts: 17
Thanks: 2
Fixes: 1
Registered: ‎30-09-2018

Re: Was told final bill would be waived - shows on statement

Fix

Edited to update: got an email earlier with a question passed to me which appears to resolve the issue Smiley

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Plusnet Help Team
Plusnet Help Team
Posts: 1,832
Thanks: 319
Fixes: 105
Registered: ‎26-03-2018

Re: Was told final bill would be waived - shows on statement

Hi @Smelly,


I'm very sorry for the delay in getting back to you on here - I'm glad to hear that this issue now looks to be resolved.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team