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Was promised phone and unlimited net at £21.94 per month but still on 60gb...

daro2096
Grafter
Posts: 81
Registered: 05-06-2014

Was promised phone and unlimited net at £21.94 per month but still on 60gb...

Was switched to unlimited broadband at a cost of £5.99 a month for two years when I moved home and added a phone line. Total cost per month £21.94
Been in the new place now about 8 days and according to my account details am still on 60gb non contract broadband. Need to know what will be taken out of my bank account as my billing period is 28th to 27th of every month?
10 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...

Try checking later today - I suspect the portal doesn't update at the stroke of midnight  Smiley
daro2096
Grafter
Posts: 81
Registered: 05-06-2014

Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...

Okay. They updated the package.
Edit: Was promised £5.99 a month unlimited broadband for two years as part of a package deal but according to the what is my current package they put me on £9.99? At this I might as well upgrade to the fibre 40mb package.
Superuser
Superuser
Posts: 9,769
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...

The package normally quotes the full price but a monthly discount is added to reduce the amount actually paid. Do you have a bill showing the discount?
David
davidj66
Rising Star
Posts: 623
Thanks: 36
Fixes: 1
Registered: 04-09-2008

Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...

...or a Closed ticket in your Members Centre? Thats the only place detailing my current 24 month discount -account details shows full price.
Cruise85
Grafter
Posts: 105
Registered: 05-08-2014

Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...

Hi daro2096
I do apologise for the confusion, however I have reviewed the account and can confirm that the agreed discounts have been applied and your unlimited plan will be billed at £5.99
Regards
Matt
daro2096
Grafter
Posts: 81
Registered: 05-06-2014

Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...

When will my account be billed?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...

Hi daro2096,
I've created Ticket: 92644453 on your account.
daro2096
Grafter
Posts: 81
Registered: 05-06-2014

Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...

I was referring to the phone side of the bill. Assumed phone and net would be billed at the same time. The phone has been working since the 15th of September. Noticed the two calls I made to a 01 number not at weekends has not appeared in the bill.
dick:quote
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...

Hi daro2096,
I've addressed this here: http://community.plus.net/forum/index.php/topic,132588.0.html
Your Line Rental will be billed as normal with your broadband subscription next month, however, this month it's been billed separately. You'll have a pro-rata charge as you've not have your phone with us for a full 30 days. Hope that explains it Smiley
daro2096
Grafter
Posts: 81
Registered: 05-06-2014

Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...

Thanks and apologises to Dick for the braking of forum rules.