Was promised phone and unlimited net at £21.94 per month but still on 60gb...
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Was promised phone and unlimited net at £21.94 per month but still on 60gb...
28-09-2014 12:13 AM
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Been in the new place now about 8 days and according to my account details am still on 60gb non contract broadband. Need to know what will be taken out of my bank account as my billing period is 28th to 27th of every month?
Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...
28-09-2014 12:17 AM
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Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...
28-09-2014 1:13 AM
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Edit: Was promised £5.99 a month unlimited broadband for two years as part of a package deal but according to the what is my current package they put me on £9.99? At this I might as well upgrade to the fibre 40mb package.
Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...
28-09-2014 1:56 AM
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Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...
28-09-2014 10:04 AM
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Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...
29-09-2014 3:20 PM
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I do apologise for the confusion, however I have reviewed the account and can confirm that the agreed discounts have been applied and your unlimited plan will be billed at £5.99
Regards
Matt
Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...
03-10-2014 7:36 PM
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Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...
06-10-2014 10:12 AM
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Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...
06-10-2014 9:09 PM
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dick:quote
Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...
07-10-2014 9:39 AM
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I've addressed this here: http://community.plus.net/forum/index.php/topic,132588.0.html
Your Line Rental will be billed as normal with your broadband subscription next month, however, this month it's been billed separately. You'll have a pro-rata charge as you've not have your phone with us for a full 30 days. Hope that explains it
Re: Was promised phone and unlimited net at £21.94 per month but still on 60gb...
07-10-2014 7:43 PM
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