Was promised a 11 days refund but have not received it yet
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Was promised a 11 days refund but have not received it yet
14-02-2020 10:49 AM
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Hello,
I cancelled my plusnet internet service on 28th of January, due to moving abroad. As I was billed on the 09th of January, I was supposed to receive an 11 days refund (This was promised by a customer service representative on plusnet chat and I have the chat transcript as proof). As of today, I have not received the refund and would like to know when will I receive my refund. Thanks
Dani
Re: Was promised a 11 days refund but have not received it yet
17-02-2020 2:51 PM
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Thanks for getting in touch @DaniW and apologies for the delayed response.
I'm sorry to see you've cancelled with us. When an account is cancelled we generate a final bill within 21 days. I've provided details of your refund on a support ticket you'll be able to view by going here: https://www.plus.net/wizard/?p=view_question&id=199089305 I hope this helps.
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