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Warning re upgrading to Unlimited Broadband
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Re: Warning re upgrading to Unlimited Broadband
31-03-2014 6:16 PM
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@mallarkey How do you apportion the usage allowance if at least one of the products involved had an allowance? (E.g. changing from the old Extra (60GB) to Essentials (10GB) and they have already used 15GB - do you do the change immediately as you are asking and then either immediately block their line or charge them £5 extra usage?)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 16 of 24
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Re: Warning re upgrading to Unlimited Broadband
31-03-2014 6:54 PM
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Quote from: mallarkey So you;re saying that I'm being penalised (potentially at least) because of the inadequacy of your systems rather than any logical reason?
We believe that paying less shouldn't mean a compromise in service
Hmmm
Sadly, yes. We're not that happy about it either. I'll see if there is anything we can do in your case.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 17 of 24
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Re: Warning re upgrading to Unlimited Broadband
01-04-2014 9:45 AM
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@mallarkey
I've updated your ticket for you regarding this.
I've updated your ticket for you regarding this.
Message 18 of 24
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Re: Warning re upgrading to Unlimited Broadband
01-04-2014 10:30 AM
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Thanks very much - problem resolved!
Message 19 of 24
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Re: Warning re upgrading to Unlimited Broadband
01-04-2014 10:39 AM
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Quote from: Kelly There was supposed to be one..... Any ideas on where that got to Chris?
Will there be an answer to this?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 20 of 24
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Re: Warning re upgrading to Unlimited Broadband
01-04-2014 12:08 PM
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We wrote the content and this was assigned to a project, unfortunately the project has not yet rolled out (provisioning improvements). It's still in there at the moment.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 21 of 24
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Re: Warning re upgrading to Unlimited Broadband
01-04-2014 4:01 PM
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Honest mistake, I thought that an email notification was triggered when an account change was processed rather than solely when the account change actually completes.
jelv, sorry for misleading in any way.
mallarkey, I'm glad that's been sorted for you now.
As Chris has pointed out this should change in the future
jelv, sorry for misleading in any way.
mallarkey, I'm glad that's been sorted for you now.
As Chris has pointed out this should change in the future
Message 22 of 24
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Re: Warning re upgrading to Unlimited Broadband
01-04-2014 4:23 PM
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Linn - Tip: If someone is querying emails it's always worth you looking at the tickets on the account to make sure one was sent. We've had not infrequent situations where tickets should have been sent but were not (e.g. excess usage).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 23 of 24
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Re: Warning re upgrading to Unlimited Broadband
01-04-2014 4:39 PM
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Yeah, thanks for that jelv. I'll be double-checking in the future
Message 24 of 24
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