Warning re upgrading to Unlimited Broadband
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- Re: Warning re upgrading to Unlimited Broadband
Warning re upgrading to Unlimited Broadband
30-03-2014 8:55 PM
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It would appear that PlusNet are unable to action a change to unlimited broadband with anything approaching immediacy but have to await the start of the next billing period
Were there some significant increase in cost involved for the prepaid period there might just be some logic, but the vagaries of the pricing system will actually lead to a decrease in monthly cost.in my case
Despite this I am informed that any usage in excess of the previous 60GB for the current period will lead to a punitive £5 per 5GB penalty even though a contract for unlimited usage has been taken on!
You would have thought that a company involved in a fast moving environment would have fast moving systems, but it seems not
Very happy with PlusNet hitherto, but this makes me wonder whether I have just been lucky!
Re: Warning re upgrading to Unlimited Broadband
30-03-2014 9:05 PM
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welcome to the forums, unfortunately product changes have always activated on the next billing date.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Warning re upgrading to Unlimited Broadband
30-03-2014 9:31 PM
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(probably a lot cheaper than fixing the sytems )
Re: Warning re upgrading to Unlimited Broadband
31-03-2014 9:45 AM
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You can find the policy regarding product changes here:
http://www.plus.net/support/service/policies/product_change_policy.shtml
I'm sorry if you were not aware that product changes take effect on your next billing date and if this causes an inconvenience.
Re: Warning re upgrading to Unlimited Broadband
31-03-2014 10:36 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Warning re upgrading to Unlimited Broadband
31-03-2014 10:55 AM
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Re: Warning re upgrading to Unlimited Broadband
31-03-2014 11:16 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Warning re upgrading to Unlimited Broadband
31-03-2014 11:59 AM
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And no, I don't appear to have had a confirmation email
Linn, I accept that is what the conditions say, though I can't say I ever read that section previously.
However I would have expected them to be applied with a degree of flexibility
It just seems archaic and illogical that one has to wait for a given date to come round before something can be actioned.
I'll just have to limit my use of NowTV (which to go off topic seems excellent) until mid April
I certainly would not happily pay those punitive fees should I go over the limit
Unimpressed by PlusNet's intransigence!
Re: Warning re upgrading to Unlimited Broadband
31-03-2014 12:51 PM
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Quote from: Linn jelv, the OP will need to copy and paste this from their confirmation email if they wish to divulge this information from their account.
Oh please!
The only reason for you not to post the text of the email template (without any of the OP's details) is that it is too embarrassing to Plusnet!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Warning re upgrading to Unlimited Broadband
31-03-2014 1:24 PM
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Re: Warning re upgrading to Unlimited Broadband
31-03-2014 2:16 PM
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I thought one was going to be put in place because of the frequency of this issue coming up.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Warning re upgrading to Unlimited Broadband
31-03-2014 4:40 PM
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Ex-Broadband Service Manager
Re: Warning re upgrading to Unlimited Broadband
31-03-2014 4:56 PM
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Re: Warning re upgrading to Unlimited Broadband
31-03-2014 5:01 PM
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Ex-Broadband Service Manager
Re: Warning re upgrading to Unlimited Broadband
31-03-2014 5:47 PM
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We believe that paying less shouldn't mean a compromise in service
Hmmm
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