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Want to pay my bill

Butlinsbabe
Dabbler
Posts: 20
Thanks: 4
Registered: ‎25-04-2017

Want to pay my bill

Was there ever a conclusion to this.... as i need to pay my bill but no link to the pay online page and i've googled it and nothing comes up. Would much prefer to pay online than wait in a 30min queue?

Moderator's note by Mike (Mav): Changed thread title to reflect issue.

13 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Why so hard to pay

If you have a bill outstanding you should be able to pay at www.plus.net/pay

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Butlinsbabe
Dabbler
Posts: 20
Thanks: 4
Registered: ‎25-04-2017

Re: Why so hard to pay

Thanks that was the link i was looking for sadly i get this:

 

Error

Sorry, An error occurred whilst processing your request.

The error has been recorded and our website team will investigate. Please try again later.

Moderator
Moderator
Posts: 18,479
Thanks: 2,844
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Registered: ‎06-04-2007

Re: Why so hard to pay

Moderator's note:

Split from https://community.plus.net/t5/My-Account-Billing/Why-so-hard-to-pay/m-p/1020517 (which was a 4-year-old thread) for better visibility and title changed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Butlinsbabe
Dabbler
Posts: 20
Thanks: 4
Registered: ‎25-04-2017

Re: Want to pay my bill

Can someone that works for plusnet get billing to ring me on my landline after 7pm tonight so i can pay. Or can you confirm you have automated line for payments. I'm not waiting half hour at work to talk to someone....

Plusnet Help Team
Plusnet Help Team
Posts: 9,232
Thanks: 2,919
Fixes: 461
Registered: ‎21-04-2017

Re: Want to pay my bill

Hi there,


There is currently a 30 second wait time to speak with customer services [or, technical support].

I hope this helps,


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 12,768
Thanks: 4,025
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Registered: ‎22-08-2007

Re: Want to pay my bill

@Gandalf,

Is there any insight as to why on line payments are failing for some people and for where this is happening can a fast track point of contact be made available solely for the purpose of paying accounts .... where for whatever reason they cannot be paid automatically via direct debit or lodged card details?
Plusnet Help Team
Plusnet Help Team
Posts: 4,359
Thanks: 973
Fixes: 186
Registered: ‎25-03-2015

Re: Want to pay my bill


Townman wrote:
Is there any insight as to why on line payments are failing for some people

Quite often that error comes up when there is no outstanding balance on the account or if there is already a payment processing via direct debit.

 

I don't believe that's what caused it on this particular instance thought unfortunately.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Martinj89
Newbie
Posts: 2
Registered: ‎08-09-2017

Re: Want to pay my bill

I want to pay my bill but the phone line is closed and website is down what other ways can I pay my bill
Superuser
Superuser
Posts: 12,768
Thanks: 4,025
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Registered: ‎22-08-2007

Re: Want to pay my bill

At the time you asked - none.

Website is up again and phone lines are now open.
firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: ‎02-10-2013

Re: Want to pay my bill

why are you all so sad i rang and waited 38 mins and is all done and dusted it is up to you to pay the bill and not them to ring you so if plusnet restrict your service then u are to blame

madhouse1958
Newbie
Posts: 1
Registered: ‎02-12-2017

Re: Want to pay my bill

Useless. I've been round in circles. Contacted customer service who keep giving me a link to follow which doesn't show anyway to pay online. I'm deaf so can't phone. Thinking I'm moving to another provider. The signal we receive is intermittent. Spend more time waiting for the signal to connect than using Internet
Superuser
Superuser
Posts: 12,768
Thanks: 4,025
Fixes: 26
Registered: ‎22-08-2007

Re: Want to pay my bill

Hi,

A warm welcome to the forums.  You cannot pay online unless you have an outstanding bill.

You might find this helpful https://www.plus.net/help/legal/support-for-customers-with-disabilities/

In respect of your connectivity problems, the links below might assist you.

grickards
Hooked
Posts: 5
Registered: ‎28-06-2017

Re: Want to pay my bill

What company doesn't have a clear pay bill option. I can not wait to switch providers so bad. Nothing but trouble since day 1