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Want to cancel my broadband but cannot make a call

highspiritsdx
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Registered: ‎19-01-2021

Want to cancel my broadband but cannot make a call

I've tried 0800 432 0200 and +44 3451400200, neither works for me.

Just wondering can I cancel it through email or online chat? It could be a little difficult for me to make the call.

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dvorak
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Re: Want to cancel my broadband but cannot make a call


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

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dvorak
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Re: Want to cancel my broadband but cannot make a call

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/


Try phoning 0800 013 2632 and select the "I'm thinking of leaving" option.

 

Otherwise the only other option is to write.  

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highspiritsdx
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Registered: ‎19-01-2021

Re: Want to cancel my broadband but cannot make a call

Thank you.

Write could be fine. Who should I write to?

dvorak
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Re: Want to cancel my broadband but cannot make a call

https://www.plus.net/help/legal/cancellation-policy/

"By post to: Plusnet plc, The Balance, 2 Pinfold St. Sheffield, S1 2GU. It is recommended that for your own peace of mind, any letter containing a cancellation request for cease of service is sent by recorded delivery. We cannot accept responsibility for lost letters not sent in this way. The letter must state the name of the account holder, the account username, the full address of where we are providing the service as well as the telephone number which we are providing the service on."
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