Waiting for refund. Impossible to get through on phone and no live chat today....
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Waiting for refund. Impossible to get through on phone and no live chat today....
21-09-2018 4:46 PM
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I had to cancel my registration with Plusnet after 1 day of registering as my current supplier still had 6 months to run. I was assured that the refund would be in my account in 5 days - now 2 weeks later and no refund. Plusnet phone line has a 30 minute wait and live chat is not working. This appears to be the only way of contacting someone. Is this usual?
Re: Waiting for refund. Impossible to get through on phone and no live chat today....
22-09-2018 10:58 AM
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Hi Jessie,
A warm welcome to the forums. Is this usual?
Well there can be delays at times, but right now things are unusually bad, arising from issues coming out of the first billing cycle with the new billing system. There is a higher than normal volume of exception cases being processed, particularly relating to new sign-ups just prior to the switch over around the 28th August … which sounds as though that is about when you signed up and had to cancel.
Having posted here, one of the staffers should pick up the issue fairly quickly.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Waiting for refund. Impossible to get through on phone and no live chat today....
23-09-2018 1:15 PM
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Thank you Townman - I look forward to receiving my refund shortly.
Regards, Jessie
Re: Waiting for refund. Impossible to get through on phone and no live chat today....
24-09-2018 6:22 PM
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- Waiting for refund. Impossible to get through on p...