VoIP - Anytime Charges
Quote I would prefer to pay now or at least be sure the sum due will be added to my next Bill due after the 27th of the month.
This would be the easiest way, however I can't see any evidence that this has been applied as I'd expect to see a ticket showing confirmation that someone here had added them and there's nothing showing to that effect. Are you saying this is something you've already requested?
Hi NotSoNaff,
I can see today that this has been passed to our development team to be looked into. Your account has been configured or it wouldn't work, the reporting that we see (unconfigured) will relate to the billing, which is why it's been passed over for further investigation. Sorry we've not replied before now.
Jojo
I can see today that this has been passed to our development team to be looked into. Your account has been configured or it wouldn't work, the reporting that we see (unconfigured) will relate to the billing, which is why it's been passed over for further investigation. Sorry we've not replied before now.
Jojo
Well, Hello again Jo, or for that matter any lead player in the Plusnet Team.
The higher up the ladder the better, because some positive ACTION is necessary to resolve this situation.
Because of the current trait concerning the inability of many to read more than 140 characters before their eyes glaze over, I need to make it crystal clear what I need from Plusnet.
A. I simply wish to pay my overdue Broadband Phone-VoIP- Service Account Bills which have yet to be presented.
B. I wish to Top Up my VoIP Advance Payment for, in my case accidental, use not covered by the Anytime contract and wish to do this without jumping through more hoops and jumping over more obstructions.
Like the ‘MeerKat‘ says “Simple“, oh how I wish that were true in this case
.
Gone is the ‘bumpy ride’ described at the outset of this fiasco.
The bumpy ride part did at least contain an element of unwanted excitement, this has been replaced by a terribly boring ‘game of ping pong’.
Participants in this ‘game’ are so predictable the result is a painfully time wasting slow motion process of ‘sending’ the problem back into the ‘opponents’ court.
The result of each ‘stroke’ is predefined and seems capable of reaching record breaking levels unless somebody grabs hold of the problem with the intention of stopping the game and getting money into Plusnet‘s account.
The two ‘opponents’ in this game of ping pong are Customer Services and the Development Team.
The latter escape having to communicate with Customers and seem to have lost the plot as far as realistic timescale for resolution of issues.
Insulation from the ‘sharp end’ seems to be fostering the belief of being untouchable in their ivory tower?
From a functionality POV quality, reliability and cost are absolutely fine, I am ignoring multiple reports of:
Registration of Internet telephone number ####### failed. Remote site reports reason for error 408 [The Number is actually my VoIP Account Extension number (IMO use of the word Extension is not the best choice. Has the penny dropped yet I intend to pick every fly)]
That is ignoring in the hope that this is being caused by some sort of action Plusnet are taking to rectify this situation.
The ‘Referee‘ or Manager of this game should be getting deeply involved because this is only one aspect of my VoIP experience and the administration chaos that has been grinding on for 3 [three] months now.
I have just received a message to the effect that I should ‘Top Up’ my Credit.
That is perfectly reasonable and so expected to have that done and dusted in just a few clicks.
BUT, yes a big ugly awkward ‘but’, this is the dysfunctional not fit for purpose administration aspect of the Plusnet VoIP service.
It is apparent that ‘a few clicks’ is going to be come a journey, fortunately for which I have the required Credit Card
excuse me whilst I digress but IMHO laughing is better than spitting blood.
If the presentation of the VoIP Account pages was not so amateurishly low grade and user unfriendly it would be less of a PIA. [Moderators: Please note unless there is a list of banned abbreviations on this site that has been overlooked do not put your own interpretation on PIA and remove it as being offensive].
The VoIP Top Up scenario is as follows:
1. To make a Top-up, log in to http://voip.plus.net/ = Nil problem
2. go to 'Credit & Minutes' = Nil problem
3. and click the 'Top-up credit' link. = A Top-up credit link does not exist, but there is Heading called Credit Topup with a link credit topup wizard
4. The link in 3 above opens up the Plusnet Members Sign On page = Nil problem to do that but annoying because I was on the VoIP Account page and logic suggests that is the proper place for this to be handled. However it is becoming par for the Plusnet course, it is not well organised and managed but more of a cobbled together mess.
After Signing In the page in 5 below opens.
5. In 4 above if you are already signed in this page opens:
https://portal.plus.net/wizard/index.html?Ea82ChdSAqqwtYJcjZV%2Fjl8BeHfnW7og8F7a05FCZOPFyRVJeEpVZrrG...
Search as I may on this and other Help and Support pages, finding helpful or useful information on VoIP is an art that I have not been able to master.
MOST IMPORTANTLY once again there seems to be a reluctance to gather funds, there must be some ‘deep pockets‘ funding Plusnet!
6. Sickening reality takes a grip on my gut, the circular tour is about to start over except like it says on the tin I am NotSoNaff and there is ABSOLUTELY CATEGORICALLY DEFINITELY .......................................NO WAY this journey is continuing, I have just alighted from the Question # 51129023 ‘bus’ and WILL NOT be getting back on it.
Plusnet surely must have somebody with sufficient status to precipitate positive action, able to take ownership of this problem and actually hold onto it until it is RESOLVED?
The sad reality is that those who have already stood up to the plate have proved incapable of moving this matter forward.
Attempting to point out issues in this way is probably a pointless exercise, I sincerely hope it will not take something as dreadful as Redundancy to wake up Plusnet folk. My experiences have shown absolutely nil response from previous input but I cannot commit to remaining silent for the rest of my current contract term.
Being Proactive or at least Reactive is essential to strengthen business although the ‘do nothing and remain silent, perhaps they will go away’ Option that seems to prevail within Plusnet will probably reap rewards?
Somehow I don’t think this reward will actually be very rewarding for the recipients.
I used to be happy with Plusnet Service but that has been destroyed by the incompetence displayed in this ongoing farce.
Disappointed Plusnet Customer [ is shall we say a sight understatement?]
The higher up the ladder the better, because some positive ACTION is necessary to resolve this situation.
Because of the current trait concerning the inability of many to read more than 140 characters before their eyes glaze over, I need to make it crystal clear what I need from Plusnet.
A. I simply wish to pay my overdue Broadband Phone-VoIP- Service Account Bills which have yet to be presented.
B. I wish to Top Up my VoIP Advance Payment for, in my case accidental, use not covered by the Anytime contract and wish to do this without jumping through more hoops and jumping over more obstructions.
Like the ‘MeerKat‘ says “Simple“, oh how I wish that were true in this case
.
Gone is the ‘bumpy ride’ described at the outset of this fiasco.
The bumpy ride part did at least contain an element of unwanted excitement, this has been replaced by a terribly boring ‘game of ping pong’.
Participants in this ‘game’ are so predictable the result is a painfully time wasting slow motion process of ‘sending’ the problem back into the ‘opponents’ court.
The result of each ‘stroke’ is predefined and seems capable of reaching record breaking levels unless somebody grabs hold of the problem with the intention of stopping the game and getting money into Plusnet‘s account.
The two ‘opponents’ in this game of ping pong are Customer Services and the Development Team.
The latter escape having to communicate with Customers and seem to have lost the plot as far as realistic timescale for resolution of issues.
Insulation from the ‘sharp end’ seems to be fostering the belief of being untouchable in their ivory tower?
From a functionality POV quality, reliability and cost are absolutely fine, I am ignoring multiple reports of:
Registration of Internet telephone number ####### failed. Remote site reports reason for error 408 [The Number is actually my VoIP Account Extension number (IMO use of the word Extension is not the best choice. Has the penny dropped yet I intend to pick every fly)]
That is ignoring in the hope that this is being caused by some sort of action Plusnet are taking to rectify this situation.
The ‘Referee‘ or Manager of this game should be getting deeply involved because this is only one aspect of my VoIP experience and the administration chaos that has been grinding on for 3 [three] months now.
I have just received a message to the effect that I should ‘Top Up’ my Credit.
That is perfectly reasonable and so expected to have that done and dusted in just a few clicks.
BUT, yes a big ugly awkward ‘but’, this is the dysfunctional not fit for purpose administration aspect of the Plusnet VoIP service.
It is apparent that ‘a few clicks’ is going to be come a journey, fortunately for which I have the required Credit Card
excuse me whilst I digress but IMHO laughing is better than spitting blood.If the presentation of the VoIP Account pages was not so amateurishly low grade and user unfriendly it would be less of a PIA. [Moderators: Please note unless there is a list of banned abbreviations on this site that has been overlooked do not put your own interpretation on PIA and remove it as being offensive].
The VoIP Top Up scenario is as follows:
1. To make a Top-up, log in to http://voip.plus.net/ = Nil problem
2. go to 'Credit & Minutes' = Nil problem
3. and click the 'Top-up credit' link. = A Top-up credit link does not exist, but there is Heading called Credit Topup with a link credit topup wizard
4. The link in 3 above opens up the Plusnet Members Sign On page = Nil problem to do that but annoying because I was on the VoIP Account page and logic suggests that is the proper place for this to be handled. However it is becoming par for the Plusnet course, it is not well organised and managed but more of a cobbled together mess.
After Signing In the page in 5 below opens.
5. In 4 above if you are already signed in this page opens:
https://portal.plus.net/wizard/index.html?Ea82ChdSAqqwtYJcjZV%2Fjl8BeHfnW7og8F7a05FCZOPFyRVJeEpVZrrG...
Search as I may on this and other Help and Support pages, finding helpful or useful information on VoIP is an art that I have not been able to master.
MOST IMPORTANTLY once again there seems to be a reluctance to gather funds, there must be some ‘deep pockets‘ funding Plusnet!
6. Sickening reality takes a grip on my gut, the circular tour is about to start over except like it says on the tin I am NotSoNaff and there is ABSOLUTELY CATEGORICALLY DEFINITELY .......................................NO WAY this journey is continuing, I have just alighted from the Question # 51129023 ‘bus’ and WILL NOT be getting back on it.
Plusnet surely must have somebody with sufficient status to precipitate positive action, able to take ownership of this problem and actually hold onto it until it is RESOLVED?
The sad reality is that those who have already stood up to the plate have proved incapable of moving this matter forward.
Attempting to point out issues in this way is probably a pointless exercise, I sincerely hope it will not take something as dreadful as Redundancy to wake up Plusnet folk. My experiences have shown absolutely nil response from previous input but I cannot commit to remaining silent for the rest of my current contract term.
Being Proactive or at least Reactive is essential to strengthen business although the ‘do nothing and remain silent, perhaps they will go away’ Option that seems to prevail within Plusnet will probably reap rewards?
Somehow I don’t think this reward will actually be very rewarding for the recipients.
I used to be happy with Plusnet Service but that has been destroyed by the incompetence displayed in this ongoing farce.
Disappointed Plusnet Customer [ is shall we say a sight understatement?]
Sincere thanks walker23
I followed your Links and everything happened that needed to happen.
How simple it would be for Plusnet to relocate Broadband Phone (VOIP) Services to the Main Page of Help and Support and avoid the need for the ‘mining’ expedition.
Very best wishes, NSN
I followed your Links and everything happened that needed to happen.
How simple it would be for Plusnet to relocate Broadband Phone (VOIP) Services to the Main Page of Help and Support and avoid the need for the ‘mining’ expedition.
Very best wishes, NSN
Note to walker23 I trust it is abundantly clear none of this is aimed at you.
I try, most often with success, to help with technical issues many times daily. I enjoy doing it gratis :).
However if ever I find myself in walker23‘s position of a few days ago, most certainly my fingers would not reach out in an attempt to help if the word Plusnet is involved.
Well, I just had that certain feeling the event described in my previous post went off too smoothly
Truth is that it did without a hitch but the ‘system’ had been changed, apparently for security reasons?
An eMail arrived requesting me to phone in because..................................................................
But that was nothing to do with my account or Card but a change in the system ::).
Change the System Change the Web Site Information :-X, but wait a minute here we go back to square one again.
Have you noticed the rush of Plusnet Management stepping up to the plate?
I try, most often with success, to help with technical issues many times daily. I enjoy doing it gratis :).
However if ever I find myself in walker23‘s position of a few days ago, most certainly my fingers would not reach out in an attempt to help if the word Plusnet is involved.
Well, I just had that certain feeling the event described in my previous post went off too smoothly
Truth is that it did without a hitch but the ‘system’ had been changed, apparently for security reasons?
An eMail arrived requesting me to phone in because..................................................................
But that was nothing to do with my account or Card but a change in the system ::).
Change the System Change the Web Site Information :-X, but wait a minute here we go back to square one again.
Have you noticed the rush of Plusnet Management stepping up to the plate?
