Viewing payment details

[#1]

How do I view payment details? (they are hashed out).

& The change payment method button is greyed out.

[#2]

@cbcadmin Your bank account details are hashed out on purpose for security, but surely you know them, anyway?

The change payment button is grey, by bad design, but if you hover over it, does it display a link - if so, try clicking it anyway.

[#3]

Yes, I realise *why* details are hashed out, but not much use when you get an email to check your details!

No, link, just doesn't respond to the usual click, prod or string of swear words.  Is there a direct link/url I can use?

[#4]

I wonder why you got that email asking you to check your details? I haven't had one in the 10 years I've been a customer. The last few digits are not hashed - if they are correct, ask PN why they sent the email.

In answer to your second point - I'm not aware of any other option, but again I'm sorry, you'll have to ask PN directly.

[#5]

Yep I tried logging into my account and our payment details are hashed out as expected, but I can't see any change payment button at all. Not that I would try it as I don't want to change mine!

I would only think PlusNet would ask you to change details if say they used card details which were due to, or have expired.

[#6]

@Alex The 'Change Payment Method' button is right at the bottom.

Good point about the card details, though. I hadn't thought of that as I use Direct Debit - much simpler.

[#7]

I've already tried asking PN direct and they just ignore or delete customer's enquiries!

[#8]

The email I got was as a result of changing my bank account, required as Halifax no longer offer Internet banking.

[#9]

That follows - they would need you to confirm such a change for security.

What channel(s) did you get ignored/deleted on?

[#10]

Do Plusnet still use the old ticket system and if so, how do you access it now? Used to use it and sometimes you'd get a helpful member of staff, but gradually over the years it just became a waste of time with replies cut n pasted from a script.

[#11]

The ticket system has been emasculated and is not available for general enquiries - some bright spark decided that Twitface was a better route - don't ask me why!

[#12]

Email. They claim emails can be lost, where as in fact they just delete them!

[#13]

They have never used email as a support channel and do not reply. Under the current situation, I understand some staff will use it, but the initial email has to come from them.

[#14]

Thanks @jab1 

I'll have another look in a moment, but I didn't notice it. Possible I missed it.

Yep I would always pay by Direct Debit and not by card where possible. I remember my parents having £1200 nicked from their account through 4 transactions on their debit card, and me 2 x 79p payments. How's my maths doing, £1.58?

£1200 I am sure anyone would notice, a pound or two then the chances are you won't. Do that to multiple people and someone is laughing.

[#15]

I do dispear with regards companies removal of customer contact, but it will backfire on them sooner or later.

I think Twitter is contracted out and presumably is a lot cheaper than employing staff that know what they are talking about? My past experience with this medium is less than "rosey"