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Viewing my bill.....not working.

Newbie
Posts: 2
Registered: ‎26-04-2020

Viewing my bill.....not working.

Trying to view my bills on the plus.net website and all I’ve been getting for the last day is...

 

“Sorry, we are not able to complete this request at this moment, please try again later.”

 

I’m curious to find out why my fixed price contract has been varying quite a bit over the past 5 months or so. Can’t be phone calls as we’re not big landline users.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Viewing my bill.....not working.

Hi @Andy17, thank you for getting in touch.

Please try a different browser or device to see if it would make a difference with being able to view your bills.

 

I have created a support ticket on your account to address your billing query, please click here to view my response

 

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
Newbie
Posts: 2
Registered: ‎26-04-2020

Re: Viewing my bill.....not working.

Thanks for the reply and raising the ticket. I’m STILL not able to view my bills despite trying chrome, Firefox and safari browsers on mobile and desktop machines. Nothing works to view my itemised bills.

Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Viewing my bill.....not working.

Hey there @Andy17

Thanks for getting back in touch. 

I can see a colleague in our Customer Support team has provided the information you've requested via the support ticket. 

 

Let us know if you need further assistance,

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team