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Viewing bills

Newbie
Posts: 1
Registered: ‎15-07-2020

Viewing bills

Hello, I really need some help.  I have logged on multiple times through the last 7 days to view my bills and it keeps saying try again later.  Is there anyway my latest bill can be emailed to me?

4 REPLIES 4
Moderator
Moderator
Posts: 30,095
Thanks: 3,187
Fixes: 489
Registered: ‎14-04-2007

Re: Viewing bills

Moderators Note
This topic has been moved from General Chat to Accounts / Billing..

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Aspiring Pro
Posts: 179
Thanks: 65
Fixes: 4
Registered: ‎22-10-2014

Re: Viewing bills

Suggest you try another browser because viewing Plusnet bills has been a long-standing problem. Mine worked fine for the past 12 months or so but has failed following the updating to Firefox 78.0.2. Sometimes I get the same message as yourself, other times I get nothing at all. My bill opens at once in Microsoft Edge but I prefer Firefox for privacy. Annoying as I'm very happy with my PN service otherwise ...

Community Veteran
Posts: 1,255
Thanks: 39
Registered: ‎01-08-2007

Re: Viewing bills

I've had to collect my bill via Google Chrome instead of Firefox for the last couple of months or so.

I'd earlier had to install Chrome for a page on another website that wouldn't load properly after a Firefox update, though that page is fine after a further FF update.

 

STOP PRESS!!!

Just this minute had a new FF update, which seems to have taken it back to version 82, and the Billing page has opened properly.

Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OS11 and Firefox user with latest versions of both
Aspiring Pro
Posts: 179
Thanks: 65
Fixes: 4
Registered: ‎22-10-2014

Re: Viewing bills

Lucky you! After reading your post I downloaded FF82 to replace 81.0.2 but it makes no difference, if I want to view my PN bills I must switch to the wretched MS Edge or even worse Chrome  ☹️