cancel
Showing results for 
Search instead for 
Did you mean: 

View My Usage - Nothing to Show

tim11pop
Dabbler
Posts: 12
Registered: 16-06-2013

View My Usage - Nothing to Show

Hi all,
Bit of an odd one here. I'm on the PlusNet Unlimited Fibre option and for the first few weeks since I received the internet, the "View My Usage" page showed my usage. However it stopped working after the second month. Always saying the "Sorry, there's nothing to show at the moment." message.
I was curious how PlusNet recorded this information as I have since changed my router for a bit more... powerful one.
10 REPLIES
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: View My Usage - Nothing to Show

You are probably affected by the bug mentioned in this Service Status post. The problem has been ongoing since 15/07/2013.
David
Community Gaffer
Community Gaffer
Posts: 13,430
Thanks: 1,187
Fixes: 92
Registered: 04-04-2007

Re: View My Usage - Nothing to Show

Should be fixed now. Shout up if it isn't.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

waynepyrah
Grafter
Posts: 57
Thanks: 2
Registered: 06-04-2007

Re: View My Usage - Nothing to Show

Mine is still broken Bob
"Sorry, there's nothing to show at the moment.
This might be because your account is new, or your usage has been reset for a new billing period.
It can take up to 2 hours for your usage to show up - please try again later.
If you have any questions about your usage, please see our View My Broadband Usage FAQ or contact our Support Team."
KevH
Grafter
Posts: 61
Registered: 30-07-2007

Re: View My Usage - Nothing to Show

Still broken for me. Any update on when this is going to get fixed?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: View My Usage - Nothing to Show

@waynepyrah and @KevH, both of your current connections have been ongoing since before you were last billed. If you drop the connection via the router's interface then reconnect your usage should update within the next hour or so.
Hope that helps.
KevH
Grafter
Posts: 61
Registered: 30-07-2007

Re: View My Usage - Nothing to Show

Matt - many thanks. Will do this tonight.
I'm on an unlimited package but hate to think how much data the teenagers have got through during the summer holidays!
waynepyrah
Grafter
Posts: 57
Thanks: 2
Registered: 06-04-2007

Re: View My Usage - Nothing to Show

tried disconnecting again... watch this space...
view usage only worked for a few weeks after joining then nothing since, apparently its a known issue lol
Plusnet Help Team
Plusnet Help Team
Posts: 13,491
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: View My Usage - Nothing to Show

Quote
I'm on an unlimited package but hate to think how much data the teenagers have got through during the summer holidays!

That's the beauty of unlimited, you don't have to worry about that Smiley
@waynepyrah
As Matt mentioned in reply #5 It should be sorted so just try dropping your connection and all should be well
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
tim11pop
Dabbler
Posts: 12
Registered: 16-06-2013

Re: View My Usage - Nothing to Show

Aye, not fixed on my end either.
waynepyrah
Grafter
Posts: 57
Thanks: 2
Registered: 06-04-2007

Re: View My Usage - Nothing to Show

Still bust
Sorry, there's nothing to show at the moment.
This might be because your account is new, or your usage has been reset for a new billing period.
It can take up to 2 hours for your usage to show up - please try again later.