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Very confusing first bill

Posts: 1
Registered: ‎05-08-2021

Very confusing first bill

I signed up to Plusnet recently, my start date was 5th July.
I dont use a home phone but apparently my phone was ready to use from 5th July, but unfortunately my fibre broadband wasnt active until the 10th July.
My contract is a 12 month contract priced at £22.99, l paid my first payment before my service was live.
Ive just had my first bill and it says my monthly charges are £27.68???
Whats going on, any idea?
Surely l should have had a reduction for a few days without broadband, not an increase of £4.69 in my first month!!
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Very confusing first bill

Hi @boardbaby, thanks for getting in touch and I'm sorry to hear you've had billing issues as of recent. I can see you've since called in and this issue looks to have been addressed for you. If there's anything we can help you with moving forwards then please don't hesitate getting back in touch.


Moderators Note: Corrected the user tag.