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Varying bill totals

FIXED
confusedbill
Newbie
Posts: 2
Registered: ‎05-09-2017

Varying bill totals

Although I have 5 months remaining of a 24 month broadband package, plus call and line rental packages my monthly bill keeps varying ( always moving in an upward direction). Why? Particularly annoying after phone line out last week and only discovered that was the case after buying a wired 'phone because your website showed there were no issues; online chat closed and customer service centre wait too long.

5 REPLIES
RealAleMadrid
Aspiring Champion
Posts: 877
Thanks: 348
Fixes: 17
Registered: ‎07-07-2009

Re: Varying bill totals

Fix

Why don't you have a look at your bills via the member centre and see what's changing, you've not given much information so we can't really hazard a guess as to why you bills are increasing.

Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Varying bill totals

My phone bill is never the same as the previous one due to out of bundle charges which are unpredictable.

As @RealAleMadrid says, have a look at your bills to see where the differences are.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Help Team
Plusnet Help Team
Posts: 10,091
Thanks: 3,191
Fixes: 508
Registered: ‎21-04-2017

Re: Varying bill totals

Hello there.

 

Sorry to hear your bill varies. Could it be caused by call charges?

I'd recommend checking your invoices here

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
confusedbill
Newbie
Posts: 2
Registered: ‎05-09-2017

Re: Varying bill totals

So, it was increase to both call plan and line rental package totalling £1.50 a month (which seems a bit off during contract) plus occassional additional call of 20p. Thanks all

Plusnet Help Team
Plusnet Help Team
Posts: 10,091
Thanks: 3,191
Fixes: 508
Registered: ‎21-04-2017

Re: Varying bill totals

No problems, glad we cleared that up.

 

(which seems a bit off during contract)

I believe we'd have sent you notification about the upcoming price refresh around May time which came into effect at the end of June. We provided everyone affected the option to leave their contract penalty free within 30 days on receipt.

 

Let us know if there's anything else we can assist with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team