Varying bill totals

[#1]

Although I have 5 months remaining of a 24 month broadband package, plus call and line rental packages my monthly bill keeps varying ( always moving in an upward direction). Why? Particularly annoying after phone line out last week and only discovered that was the case after buying a wired 'phone because your website showed there were no issues; online chat closed and customer service centre wait too long.

[#2 · Accepted solution]

Why don't you have a look at your bills via the member centre and see what's changing, you've not given much information so we can't really hazard a guess as to why you bills are increasing.

[#3]

My phone bill is never the same as the previous one due to out of bundle charges which are unpredictable.

As @RealAleMadrid says, have a look at your bills to see where the differences are.

[#4]

Hello there.

Sorry to hear your bill varies. Could it be caused by call charges?

I'd recommend checking your invoices here

Anoush

[#5]

So, it was increase to both call plan and line rental package totalling £1.50 a month (which seems a bit off during contract) plus occassional additional call of 20p. Thanks all

[#6]

No problems, glad we cleared that up.

(which seems a bit off during contract)

I believe we'd have sent you notification about the upcoming price refresh around May time which came into effect at the end of June. We provided everyone affected the option to leave their contract penalty free within 30 days on receipt.

Let us know if there's anything else we can assist with.