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VMBU showing 2 months?

jab1
Aspiring Champion
Posts: 1,957
Thanks: 453
Fixes: 6
Registered: 24-02-2012

VMBU showing 2 months?

Dunno if anyone else has noticed this, but I think VMBU is broke.
It is showing two months usage as one, and appears not to have picked up any usage overnight.
Comments?
John
20 REPLIES
trishah
Dabbler
Posts: 19
Registered: 08-03-2011

Re: VMBU showing 2 months?

I was just about to report this, mine is showing Aug 7 to Oct 8 must be a fault
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: VMBU showing 2 months?

Hi guys,
Really sorry about this, it is indeed a problem and one we're aware of and investigating (the reference is 72605). We'll make sure to update you as soon as we have any more information.
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: VMBU showing 2 months?

I watched over two hours of HD iPlayer yesterday (during peak time) and the usage is showing only 172.62MB!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 26,919
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Registered: 14-04-2007

Re: VMBU showing 2 months?

Just to associate my account with this problem.
Quote
Your current billing period
Aug 08 2012 - Oct 07 2012

Customer and Forum Moderator.

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: VMBU showing 2 months?

Thanks Strat, though I believe the developers working on the issue have already identified everyone affected - as per the service status that's been posted we're in the process of fixing it all now, should be done by around lunchtime.
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: VMBU showing 2 months?

Is the same issue affecting under recording of yesterday's usage or is that a different issue?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: VMBU showing 2 months?

Hmm, I asked about that and it looks like it's a separate issue. We don't yet have a problem raised on that one but I'll see what I can do there.
Moderator
Moderator
Posts: 26,919
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Registered: 14-04-2007

Re: VMBU showing 2 months?

My VMBU seems to be fixed now Smiley...more or less, with an extra 2 days in the Aug/Sept period.
Quote
Billing period: 08 Aug - 10 Sep
Billing period: 08 Jul - 08 Aug
Billing period: 08 Jun - 08 Jul

Customer and Forum Moderator.

Community Veteran
Posts: 3,188
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Registered: 31-07-2007

Re: VMBU showing 2 months?

Not fixed here as yet
Aug 09 2012 - Oct 08 2012
Thankfully I had 9 gig spare from last month, so unlikely to be capped unless it takes too long
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: VMBU showing 2 months?

It's running now and I believe should be completed within the next hour, apologies for the delay.
kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: 30-07-2007

Re: VMBU showing 2 months?

My current billing period is right,  but there is an oddity with the previous months...
Quote
Current billing period: Sep 01 2012 - Sep 30 2012
Summary of usage in previous months
Billing period: 01 Sep - 01 Sep
Billing period: 01 Aug - 01 Sep
Billing period: 01 Jul - 01 Aug
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: VMBU showing 2 months?

@kmilburn Not sure what's happening with that one, that does look odd - I'll check on it tomorrow morning and update you then.
Regarding the usage resets, those are still going on I'm afraid but they should finish tonight. The majority of those affected should have been reset by now though. Sorry it's going on so long.
I'll be back to confirm in the morning that everything's all done Smiley
jab1
Aspiring Champion
Posts: 1,957
Thanks: 453
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Registered: 24-02-2012

Re: VMBU showing 2 months?

Think there's still a problem - I don't seem to have any overnight usage recorded.
John
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: VMBU showing 2 months?

Ditto - and I was up listening to the tennis.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)