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VMBU problem with new billing period

ChrisL
Grafter
Posts: 735
Thanks: 4
Registered: ‎13-12-2007

VMBU problem with new billing period

My latest billing period started at midnight tonight.  My broadband usage has been reset, so the current month rightly shows zero from my allowance.  But my usage history shows the three months to 12th October.  I have no way of checking my usage last month, 12th Oct to 12th Nov.  This is annoying (especially since I just got an email warning me I was approaching my limit).  It's not critical, since I'm sure it will update itself soon, but it would be better if the history updated at the same time as the current usage period....
Regards
Chris
8 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: VMBU problem with new billing period

yes it is a pain, but has been like that for a long time Undecided Undecided
alltheallens
Dabbler
Posts: 18
Registered: ‎14-09-2007

Re: VMBU problem with new billing period

4 days into a new billing period, I received a " monthly usage exceeded" e-mail - not good  Sad
When I checked VMBU, it was including the previous period's usage as well as the current period; a support ticket is going through, to correct this.
From the various forum threads describing same / similar incidents, I can't help wondering just how widespread this is .... ?

Dave
ChrisL
Grafter
Posts: 735
Thanks: 4
Registered: ‎13-12-2007

Re: VMBU problem with new billing period

I don't have that problem, thank goodness!  In fact, I no longer have any problem ... it only took a day to update, but it was annoying none the less.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: VMBU problem with new billing period

Hi Dave,
I'll get that sorted for you today.
Quote from: alltheallens
From the various forum threads describing same / similar incidents, I can't help wondering just how widespread this is .... ?

Where else have you seen this?
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: VMBU problem with new billing period

HI Dave,
I've had that reset now. You'll see that reset on your account tomorrow.
Jojo Smiley
CWatters
Dabbler
Posts: 20
Registered: ‎19-02-2008

Re: VMBU problem with new billing period

Quote from: Joanne

Where else have you seen this?
Jojo Smiley

There are two other threads refering to billing periods. Looks like some accounts wern't reset in early November.
http://community.plus.net/forum/index.php/topic,99765.0.html
http://community.plus.net/forum/index.php/topic,100192.0.html
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: VMBU problem with new billing period

I can confirm that this has now been resolved as of yesterday. Sorry for any inconvenience this may have caused. Smiley
CWatters
Dabbler
Posts: 20
Registered: ‎19-02-2008

Re: VMBU problem with new billing period

Many thanks.