VMBU problem with new billing period

[#1]

My latest billing period started at midnight tonight.  My broadband usage has been reset, so the current month rightly shows zero from my allowance.  But my usage history shows the three months to 12th October.  I have no way of checking my usage last month, 12th Oct to 12th Nov.  This is annoying (especially since I just got an email warning me I was approaching my limit).  It's not critical, since I'm sure it will update itself soon, but it would be better if the history updated at the same time as the current usage period....
Regards
Chris

[#2]

yes it is a pain, but has been like that for a long time

[#3]

4 days into a new billing period, I received a " monthly usage exceeded" e-mail - not good  
When I checked VMBU, it was including the previous period's usage as well as the current period; a support ticket is going through, to correct this.
From the various forum threads describing same / similar incidents, I can't help wondering just how widespread this is .... ?

Dave

[#4]

I don't have that problem, thank goodness!  In fact, I no longer have any problem ... it only took a day to update, but it was annoying none the less.

[#5]

Hi Dave,
I'll get that sorted for you today.

Quote from: alltheallens

From the various forum threads describing same / similar incidents, I can't help wondering just how widespread this is .... ?

Where else have you seen this?
Jojo

[#6]

HI Dave,
I've had that reset now. You'll see that reset on your account tomorrow.
Jojo

[#7]

Quote from: Joanne

Where else have you seen this? Jojo

There are two other threads refering to billing periods. Looks like some accounts wern't reset in early November.
http://community.plus.net/forum/index.php/topic,99765.0.html
http://community.plus.net/forum/index.php/topic,100192.0.html

[#8]

I can confirm that this has now been resolved as of yesterday. Sorry for any inconvenience this may have caused.

[#9]

Many thanks.