cancel
Showing results for 
Search instead for 
Did you mean: 

VMBU - previous months borked - again!

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

VMBU - previous months borked - again!

Just spotted that https://portal.plus.net/view_my_broadband_usage/index.php?&strAction=PERIOD#history_three_month is showing rubbish again with duff periods and no data.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
8 REPLIES
Moderator
Moderator
Posts: 18,701
Thanks: 1,954
Fixes: 247
Registered: 11-01-2008

Re: VMBU - previous months borked - again!

I've not had anything recorded for the past 3 days either

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 1,617
Thanks: 22
Registered: 29-06-2010

Re: VMBU - previous months borked - again!

Nothing so far today, nothing Friday or Saturday, and only 30.11MB last Thursday, suggesting it stopped working in the early hours of the 23rd.
Moderator
Moderator
Posts: 26,968
Thanks: 1,760
Fixes: 135
Registered: 14-04-2007

Re: VMBU - previous months borked - again!

The first 9 days (8th to 16th inc) of my current billing period are zero but it then started recording usage.
However I rarely look at it for two reasons...1 - I'm on unlimited and 2 - I don't really trust it.

Customer and Forum Moderator.

Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: VMBU - previous months borked - again!

It's essential information if you are considering moving to an ISP on an account type which is not unlimited.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: VMBU - previous months borked - again!

Much better to track your own using NetworX
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: VMBU - previous months borked - again!

NetWorX does record usage by the SamKnows box or any other device not using NetWorX.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: VMBU - previous months borked - again!

Can't you set it up to monitor the router
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: VMBU - previous months borked - again!

Hi Jelv, thanks for reporting this.
I've just raised the problem now. For my colleagues; the incident reference is 87329.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet