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VMBU - previous months borked - again!

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

VMBU - previous months borked - again!

Just spotted that https://portal.plus.net/view_my_broadband_usage/index.php?&strAction=PERIOD#history_three_month is showing rubbish again with duff periods and no data.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
8 REPLIES 8
dvorak
Moderator
Moderator
Posts: 29,499
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: VMBU - previous months borked - again!

I've not had anything recorded for the past 3 days either
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Jaggies
Aspiring Pro
Posts: 1,700
Thanks: 34
Fixes: 2
Registered: ‎29-06-2010

Re: VMBU - previous months borked - again!

Nothing so far today, nothing Friday or Saturday, and only 30.11MB last Thursday, suggesting it stopped working in the early hours of the 23rd.
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: VMBU - previous months borked - again!

The first 9 days (8th to 16th inc) of my current billing period are zero but it then started recording usage.
However I rarely look at it for two reasons...1 - I'm on unlimited and 2 - I don't really trust it.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: VMBU - previous months borked - again!

It's essential information if you are considering moving to an ISP on an account type which is not unlimited.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: VMBU - previous months borked - again!

Much better to track your own using NetworX
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: VMBU - previous months borked - again!

NetWorX does record usage by the SamKnows box or any other device not using NetWorX.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: VMBU - previous months borked - again!

Can't you set it up to monitor the router
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: VMBU - previous months borked - again!

Hi Jelv, thanks for reporting this.
I've just raised the problem now. For my colleagues; the incident reference is 87329.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet