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VMBU - Sorry, there's nothing to show at the moment.

kingkobra
Grafter
Posts: 174
Registered: ‎23-08-2007

VMBU - Sorry, there's nothing to show at the moment.

I'm getting the 'Sorry, there's nothing to show at the moment.' message when I try to see usage. My account resets on the 12th of each month, so why would I be seeing this message? Is it not visible to Fibre Unlimited customers any more?
8 REPLIES 8
Mayfly
All Star
Posts: 1,560
Thanks: 425
Fixes: 1
Registered: ‎04-06-2009

Re: VMBU - Sorry, there's nothing to show at the moment.

Don't know how fibre is affected but there have been a few posts over the last week about the VMBU not working correctly - I have only had 2 days usage recorded over the 10 days and not sure even that's right.
ScottStorey
Pro
Posts: 410
Thanks: 130
Fixes: 1
Registered: ‎21-02-2013

Re: VMBU - Sorry, there's nothing to show at the moment.

I'll give this a chase and update what is happening. I'm aware of someone working on VMBU but dont know all the details of what exactly they are fixing as I haven't been involved.
ScottStorey
Pro
Posts: 410
Thanks: 130
Fixes: 1
Registered: ‎21-02-2013

Re: VMBU - Sorry, there's nothing to show at the moment.

OK, so the fix for VMBU not showing has been developed and is going out at the end of January with a batch of other things.
kingkobra
Grafter
Posts: 174
Registered: ‎23-08-2007

Re: VMBU - Sorry, there's nothing to show at the moment.

Did this ever happen? My VMBU still says there is nothing to show.
kingkobra
Grafter
Posts: 174
Registered: ‎23-08-2007

Re: VMBU - Sorry, there's nothing to show at the moment.

Anyone there?
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: VMBU - Sorry, there's nothing to show at the moment.

The staff with ready access to check progress on this should be around on Monday.
David
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: VMBU - Sorry, there's nothing to show at the moment.

Hi all,
I suspect this might be due to problem 76176 which is still open. I'll try and get hold of Scott ASAP to see if he can tell us anything further.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: VMBU - Sorry, there's nothing to show at the moment.

@KingKobra
Might be worth logging in to the router and trying a single disconnect/reconnect. Sometimes we see this fix the problem especially when people have been connected for 50+ days.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.