Hi @drcarrera
Thanks for getting in touch.
I am afraid that we are not able to reinstate the provision of VAT information on residential customer accounts. This facility was provided on an ad-hoc basis and due to recent updates we are no longer able to do this after 1st September.
Residential broadband terms and conditions states that the account is for personal use only, and not for use in running a business. We have tailored business broadband packages and are really proud of the work we do in supporting small businesses. Customers are able to create a new business account with Plusnet, and can take advantage of our new customer deals. They can also keep any domains or email addresses that they currently have with their residential account, as we know that changing these details can be annoying.
If you have any further questions feel free to get in touch.
