VAT Invoice
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- Re: VAT Invoice
VAT Invoice
04-09-2017 10:21 AM
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Hi, I have tried every which way, countless support tickets etc and keep being given the same answer on this query, which I don't accept. If a VAT invoice is requested of you, you are legally bound to provide it, even if you have already provided a non-VAT invoice. I keep being told that you cannot re-issue invoices that have already been issued as non-VAT invoices, to show VAT.
You have made our invoices going forward into VAT invoices, and that is fine and working - but we need the two outstanding non-VAT invoices as VAT invoices!! We are about to submit for the September quarter.Especially as one of them is the big, first invoice with LIne Rental Saver.
We CANNOT be the first customers to have signed up for a residential account (because the broadband is being supplied to a residential home) who need a VAT invoice supplied. What about all the sole traders and small businesses out there, who would not need a business account? You are duty bound to supply us with VAT invoices.
Please note, this would never have arisen if you had made it clear when we signed up that our invoices would be non-VAT unless we requested otherwise. WHY DON'T YOU DO THIS?! I suggest you make it very clear in the future - you have cost us and yourselves so much time over this.
We are so frustrated by not receiving these two invoices as VAT invoices - please fix and arrange for them to be made manually, as other companies do when their 'system' (which keeps being blamed by the agents) can't provide it electronically. It's all very well expanding fast, and I applaud you for it - but this is a basic error in your system that needs fixing.
Thanks.
Re: VAT Invoice
04-09-2017 10:32 AM
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Hello there.
We've discussed this with our billing team and I'm sorry to say that we can't generate VAT invoices for invoices that have already been generated as non-VAT.
What about all the sole traders and small businesses out there, who would not need a business account?
We'd advise to create a business account still, because a residential account should only be used for residential services.
I apologise for the inconvenience caused.
Re: VAT Invoice
04-09-2017 11:09 AM
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Surely not beyond the realms of doability by someone in your Finance Team to issue duplicate in
correct format.
Otherwise refund them the VAT on said invoices PERHAPS?
See: https://www.gov.uk/vat-record-keeping/vat-invoices
Re: VAT Invoice
04-09-2017 11:30 AM
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Thank you, Gel, this is my point entirely - you have put it exactly.
Plusnet, it isn't good enough to say that we should have created a business account, the broadband is being supplied to a residential home, not an office, and we happen to be VAT registered and therefore require our invoices to show VAT - you must have come across this before, it is neither unusual nor unacceptable.
Also, please answer my and Gel's point that it is a legal requirement for you to supply these two invoices to show VAT, so that we can submit proper VAT returns to HMRC. What do you advise us to do?
This is a glitch in your system, not in our approach. We are bona fide residential account customers who happen to be VAT registered and therefore require VAT invoices. Had you made it clear when we signed up that we needed to tick a box if we required our invoices to be VAT invoices, we would have done so. The fault is yours.
Re: VAT Invoice
04-09-2017 11:43 AM - edited 04-09-2017 11:51 AM
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Try reading the Terms and Conditions for residential services: https://www.plus.net/help/legal/terms/
2. Your use of the services
2.1. You must:
...2.1.3. use the services for personal use in the UK (so don't use the services to run your own business, but a couple of work emails or occasional home working are okay) and in accordance with our Acceptable Use Policy;
Another ISP refuses point blank to issue VAT invoices for residential services as a way of enforcing a similar condition.
@EmmaD I'd suggest you drop this as you are admitting you are breaching the Terms and Conditions!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: VAT Invoice
04-09-2017 11:50 AM
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Hi Jelv,
Thanks for your response, but we are not using the broadband for our business at all! It is a residential home.
Re: VAT Invoice
04-09-2017 11:52 AM
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I that case you are committing fraud by offsetting the VAT against your business!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: VAT Invoice
04-09-2017 11:56 AM
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I'm sorry Jelv I can't go into the set-up but that isn't the case. Thanks for your input though.
Re: VAT Invoice
04-09-2017 11:58 AM - edited 04-09-2017 12:13 PM
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This requirement has been raised many times since (about) 2007 and at one point did get onto the Development stack. Optimistically the new Billing system will cover this need particularly for Business users - I'll raise a query via the SU forum.
EDIT: Text correction.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: VAT Invoice
04-09-2017 12:20 PM
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Won't HMRC accept that 1/6 of the non-VAT invoices is VAT, especially since you can demonstrate that you have tried your best to obtain VAT invoices for the two months in question, and you will be able to provide such invoices from now on?
I don't need VAT invoices, but when I buy something, the invoice - clearly showing the VAT paid - still says "This is not a VAT invoice"; what that all about?
Re: VAT Invoice
04-09-2017 3:36 PM
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Thank you very much - I'm sure there are many affected users like me. I'm very happy with the service otherwise.
Re: VAT Invoice
04-09-2017 3:40 PM
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