Utter Disgrace - Still been billed.

[#1]

Please can someone contact me regarding, what should be, my ex-account.

I am still been billed for a product that I never signed up for! I wanted to leave not upgrade to fibre, how can you get this so wrong?!

I have tried calling you 3 times over the past week and gave up after an hour of waiting EACH TIME, I am no longer spending my own money calling you. Please call or email me using the details on the system.

You are a joke, and not a funny one!

[#2]

No-one?! Seriously, do you proud?

[#3]

Good luck with sorting this. I switched from plusnet in August. As soon as I had a bill for September to Oct line rental and fibre (though no longer a customer) for £39 I was on the phone to them. They said they’d ensure money was not taken from my account but guess what. I’m now on my third attempt trying to get them to refund me and actually close the account. Latest is that they will issue a final bill in 20 days at which point they will decide whether they owe me money or whether I owe them more lol. Ofcom need to shut this cowboy outfit down.

[#4]

There has for sometime been issues relating to how the migration process is advised to ISPs by BT. This has resulted in continuing billing for broadband. According to the wash-up report of this issue with Ofcom it stated that the new billing system would resolve this.

There are indications that some data existing before the system change is causing difficulties; this issue is being addressed as a priority. Elsewhere it has been recommended that users faced with this situation use the DD mandate guarantee to reverse any incorrect charges and PN will sort matters later.

[#5]

Hello @maddestman,

Thanks for getting back to us. We are sincerely sorry for the issue at hand and I have replied here via your account.

Please accept our apologies and get back to us should you have any further quearies. 

[#6]

Hello @gerrarda,

thanks for getting in touch. I have had a look into the progress of your case and provided and update here.

I am sincerely sorry for the inconvenience this has caused.

[#7]

You're still billing me!!

PLEASE STOP AND REFUND ME.

MY ACCOUNT IS CLOSED AND I HAVE NUMEROUS EMAILS FROM YOU TO CONFIRM.

DO ME BLOODY PROUD. HOW DARE YOU.

[#8]

Hello @maddestman, thanks for getting back in contact. I am sorry you feel this way and have now created a ticket on the account here.

[#9]

I can't even check for you! It has definitely been taken from my account by direct debit,

[#10]

That error is usually associated with a stale portal session.  Click logout, log back in and try again.