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Usage Limit

djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Usage Limit

I was under the impression I had set a limit on my account to prevent me from going over the 10gig allowance, I have value package and set  my maximum spend to zero after going over the 10 gig on the last day in the previous month. Yet this month I have 3 days to go and it is showing that i have used 10.02gig which is over 10gig right.. but my maximum spend is zero so shouldn't it stop at 10gig ?Huh
6 REPLIES
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Usage Limit

Are you still getting normal speeds or are they chopped right back?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Usage Limit

Hi there,
I can see the note on the account that states your connection has reached the limit. You won't get any extra data charges on there, and the usage will reset for you on the 16th.
Hope that helps,
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Usage Limit

The system doesn't constantly monitor your line (that would be way too much overhead), instead it gets reports at intervals (15-20minutes?). It would therefore be expected to see it go over the limit a short way before there is an update that takes it over and imposes the restrictions (i.e. it errs in your favour).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Re: Usage Limit

So I will not pay more than £6.49 for my value plusnet package?Huh
Thanks
Alex
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Usage Limit

Correct
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Re: Usage Limit

Thankyou