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Posts: 1
Registered: ‎14-05-2020


Hi, I My contract is coming to an end , and I recieved an email offering to renew my current package for around £23 or upgrade to Fibre Extra at around £26. I'm interested in upgrading to Extra, so I followed the links but I am unable to get that deal online anywhere....unless I'm a new customer. If I go through "My Account", the only option I have is to renew my current contract at £35. 

I am constantly encouraged to use your online facilities for this kind of thing, and I'm happy to do that, because I understand the situation isn't normal,  but I'm afraid I can't get access to the deals I was offered online, unless I'm a new customer. It seems I have to take up valuable phone time to resolve what should be a simple online action.  Help?

Plusnet Help Team
Plusnet Help Team
Posts: 8,950
Thanks: 1,561
Fixes: 481
Registered: ‎01-01-2012

Re: Upgrading

Thanks for getting in touch @Evansphotos

I believe this was due to some incorrect data on your account which I've now corrected.

Can you try to upgrade again?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team