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Upgrading to fibre not allowing me to use current deals

joshhomer
Newbie
Posts: 1
Registered: ‎27-04-2020

Upgrading to fibre not allowing me to use current deals

I'm trying to upgrade from broaband to fibre but am unable to get the discount offered to new customers. 

 

Is it best to just leave plus net completely and rejoin? seems ridiculous.

 

1 REPLY 1
EdWeasley
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Upgrading to fibre not allowing me to use current deals

Hi @joshhomer,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. Sadly we are unable to discuss what deals you can get over this platform.

 

Please call our options team on 0800 013 2632 to discuss this further. Because of the current situation their hours have been reduced to 9am until 6pm.

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team