Upgrading to fibre not allowing me to use current deals

[#1]

I'm trying to upgrade from broaband to fibre but am unable to get the discount offered to new customers. 

Is it best to just leave plus net completely and rejoin? seems ridiculous.

[#2]

Hi @joshhomer,

Thank you for taking your time to get in touch.

I am very sorry that you are having a problem with our service. Sadly we are unable to discuss what deals you can get over this platform.

Please call our options team on 0800 013 2632 to discuss this further. Because of the current situation their hours have been reduced to 9am until 6pm.

Kind regards,

Josh