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Upgrading my Broadband Package

Reddragon66
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-03-2022

Upgrading my Broadband Package

I am thinking about upgrading my broadband package from Unlimited Fibre Extra (Without Phone) to include Line Rental.  But I want to know whether this will include anytime calls or unlimited UK calls.  I can only seem to find that this is available for new customers.  I have been with Plusnet for years and don’t see a reason why this wouldn’t be available for existing customers.  If it’s not available then I will have to switch to another provider.  Any advice would be appreciated

Thanks

6 REPLIES 6
dvorak
Moderator
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Re: Upgrading my Broadband Package


Moderators Note


This topic has been moved from Fibre to My Account/ Billing 

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
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Posts: 26,594
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Registered: ‎21-04-2017

Re: Upgrading my Broadband Package

Hi there,

We don't offer the "Anytime" plan nowadays, so you'll be able to switch to "Unlimited UK + Mobile Calls" when transferring your phone line to us either through your account online or by calling us on 0800 013 2632.

Let me know if you need any further help. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Reddragon66
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-03-2022

Re: Upgrading my Broadband Package

Thanks, I’ll give them a ring

Gandalf
Community Gaffer
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Posts: 26,594
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Registered: ‎21-04-2017

Re: Upgrading my Broadband Package

No problem, let me know how it goes

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Reddragon66
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-03-2022

Re: Upgrading my Broadband Package

All sorted 😊👍

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
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Registered: ‎21-04-2017

Re: Upgrading my Broadband Package

Awesome, that's good to see and cheers for the confirmation.

Let me know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet