Upgrade to plusnet extra failing? Please help
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Upgrade to plusnet extra failing? Please help
24-05-2010 11:31 AM
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There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved.
Re: Upgrade to plusnet extra failing? Please help
24-05-2010 11:49 AM
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The problem is with the upgrade to ADSL2+. I'll try and find out what the issue is there, but rest assured you'll still be changed to Extra regardless (it's a two-step process).
Re: Upgrade to plusnet extra failing? Please help
24-05-2010 12:01 PM
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Re: Upgrade to plusnet extra failing? Please help
24-05-2010 3:10 PM
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Re: Upgrade to plusnet extra failing? Please help
24-05-2010 3:23 PM
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Re: Upgrade to plusnet extra failing? Please help
24-05-2010 4:08 PM
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Re: Upgrade to plusnet extra failing? Please help
25-05-2010 1:30 PM
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Re: Upgrade to plusnet extra failing? Please help
25-05-2010 3:15 PM
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Re: Upgrade to plusnet extra failing? Please help
26-05-2010 10:58 AM
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Quote from: Mand Yup, just updated your ticket.
Thanks Mand
I got the email. Am I ok to bug you on last time before the 9th to double check I'ts defo going to change? Cos 10GB is barely lasting me
Re: Upgrade to plusnet extra failing? Please help
26-05-2010 11:18 AM
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Re: Upgrade to plusnet extra failing? Please help
02-06-2010 8:48 AM
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I PM'd you yesterday and went to look at my account and found another automated message.
System User Automated Script Pool 8:58am, Tuesday 1st June 2010
There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved.
I did receive a text though saying "Your order has gone through successfully"
Re: Upgrade to plusnet extra failing? Please help
02-06-2010 10:12 AM
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You can ignore that text, it's relating to a duplicate order that we cancelled, your ADSL2+ order completed yesterday.
Re: Upgrade to plusnet extra failing? Please help
02-06-2010 11:00 AM
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I will try and upgrade again. I need the 60GB
G
Re: Upgrade to plusnet extra failing? Please help
02-06-2010 11:21 AM
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You're going to be changed to Extra on June 9th.
Re: Upgrade to plusnet extra failing? Please help
03-06-2010 12:54 PM
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Quote from: Mand You don't need to try again.
You're going to be changed to Extra on June 9th.
Excellent!
Thanks Mand
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