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Upgrade to Fibre (with phone and Line Rental) - HIGHER CHARGES

mrgallagher
Newbie
Posts: 1
Registered: ‎09-02-2019

Upgrade to Fibre (with phone and Line Rental) - HIGHER CHARGES

‎09-02-2019 3:18 PM

I have been an ADSL Broadband customer with PlusNet for yonks, but decided to upgrade to PlusNet unlimited Fibre with Phone and line rental to take advantage of the £24.99 offer. So why is my first bill over £40?  Might as well have stayed with BT.....

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robinyou
Hooked
Posts: 8
Registered: ‎09-02-2019

Re: Upgrade to Fibre (with phone and Line Rental) - HIGHER CHARGES

on ‎09-02-2019 6:36 PM - last edited on ‎10-02-2019 11:00 AM by Moderator

yes you 2 may have been coned to think that line rental is free . no no existing customer that clicked the upgrade button which said "line rental inc " well no . as my user name suggests they are . good luck getting out of it no one will help at +net

Moderator's note by Mike (Mav): Modification of Plusnet name edited as per Forum Rules.

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Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Upgrade to Fibre (with phone and Line Rental) - HIGHER CHARGES

‎10-02-2019 10:52 AM

Hi @mrgallagher

Thanks for getting in touch and I am sorry to hear that your discounts have not applied correctly this month.

I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch

- Warwick

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