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Upgrade offer is crazy

wesupportthepal
Hooked
Posts: 9
Thanks: 2
Registered: ‎16-09-2021

Upgrade offer is crazy

Hi i am about to expire on my current contract and my new offer is about £16 more than the deal i currently have 

I have been with plus net for years but gigaclear have arrived and i can get 

Gigaclear 400 mbps and voip phone for £30 a month  ( unlimited calls ) 

or stay with plusnet for 65 mbps phone line for  £52 a month ( unlimited calls ) 

Are plusnet gonna offer me a good deal or is our relationship over 😂 

I have been happy with the service for years but not gonna pay more for less 

I forgot to add plusnet do not offer fttp at my location either 

8 REPLIES 8
wesupportthepal
Hooked
Posts: 9
Thanks: 2
Registered: ‎16-09-2021

Re: Upgrade offer is crazy

I have also noticed as well that vodaphone are doing a 67 mbps broadband only deal to this address for £20 

no phone line costs can plusnet match that ? 

Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Upgrade offer is crazy


@wesupportthepal wrote:

Gigaclear 400 mbps and voip phone for £30 a month  ( unlimited calls ) 


It sounds like a no brainer to me you lucky person!

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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Upgrade offer is crazy

Hello @wesupportthepal

Thanks a lot for reaching out, I've just had a look at the account associated with your Community Forum profile and I'm confused, you've not received any sort of upgrade offer as of yet?

In case I have the wrong account, please can you send me a PM with your account username?

 Adam
 Plusnet Help Team - Leeds
smartypants
Dabbler
Posts: 10
Thanks: 1
Registered: ‎15-11-2020

Re: Upgrade offer is crazy

Have you seen the reviews for Gigaclear?

Pretty poor.  Plus,  unless you're downloading a lot of have a lot of devices needing high bandwidth at the same time,  I personally don't see the point of 400Mbps, infact 100Mbps is more than enough. 

 


@wesupportthepal wrote:

Hi i am about to expire on my current contract and my new offer is about £16 more than the deal i currently have 

I have been with plus net for years but gigaclear have arrived and i can get 

Gigaclear 400 mbps and voip phone for £30 a month  ( unlimited calls ) 

or stay with plusnet for 65 mbps phone line for  £52 a month ( unlimited calls ) 

Are plusnet gonna offer me a good deal or is our relationship over 😂 

I have been happy with the service for years but not gonna pay more for less 

I forgot to add plusnet do not offer fttp at my location either 


 

Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Upgrade offer is crazy


@smartypants wrote:

Have you seen the reviews for Gigaclear?

Pretty poor.  


Not like the reviews for Plusnet then?Huh

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smartypants
Dabbler
Posts: 10
Thanks: 1
Registered: ‎15-11-2020

Re: Upgrade offer is crazy

Yep. But I can only from my experience and the 50 business and residential plusnet lines I manage. The only issue for me, and this is like nearly every business now I find, is the shocking customer service, primarily because they have 5 call centre staff per 2 million customers.

Better the devil you know sometimes
wesupportthepal
Hooked
Posts: 9
Thanks: 2
Registered: ‎16-09-2021

Re: Upgrade offer is crazy

Ok so had to make a call in the end to see if plus net wanted my custom and to be fair they offered me a deal that was pretty close to Vodaphone's £28 and as has been said i was a little unsure about gigaclear so after just 5 minutes on the phone i took the plusnet deal and im here for another 2 years 

LaurenB
Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Upgrade offer is crazy

Hiya @wesupportthepal, I am pleased to hear that you have decided to stick with us!

 

Should you need any support at all, don't hesitate to let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team