cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade not working

Denzil
Grafter
Posts: 1,733
Registered: 31-07-2007

Upgrade not working

I have been checking some figures and found I could save a substantial amount by changing to a current BB and phone package. However, the upgrade tool on the Member Centre doesn't work. I have tried a few times over the last couple of days and at varying points in the process it bombs out with, "Error Sorry, An error occured [sic] whilst processing your request."
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Upgrade not working

You will need to raise a ticket - for some reason the upgrade process doesn't work from some of the legacy products
Denzil
Grafter
Posts: 1,733
Registered: 31-07-2007

Re: Upgrade not working

Alright then, I'll try that. Thanks, Jim.