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Upgrade broadband product, double line rental charge

amanda87
Newbie
Posts: 3
Registered: 26-09-2012

Upgrade broadband product, double line rental charge

I'm trying to upgrade my broadband product from value to extra online. I'd have thought this would change the monthly cost from £6.49 to £11.49, because I paid for line rental upfront, but the summary screen is saying I'd need to pay for line rental again if I change my broadband product, bringing the monthly cost up to £24.48. This doesn't seem right, as I've already paid for line rental - at that rate I'd be better off sticking with value broadband and paying for extra usage, as I'm unlikely to use more than 25GB. Does anybody know why I have to pay again for line rental?
Thanks,
Amanda
4 REPLIES
Superuser
Superuser
Posts: 6,779
Thanks: 861
Fixes: 55
Registered: 30-07-2007

Re: Upgrade broadband product, double line rental charge

Quote
Does anybody know why I have to pay again for line rental?

You don't, AFAIK it's just that the automated upgrade system doesn't seem to be able to cope with Line Rental Saver.
I'm sure one of the Digital Care team will be along shortly to confirm....  
Edit: its explained on this thread http://community.plus.net/forum/index.php/topic,104810.0.html
Highlighted
amanda87
Newbie
Posts: 3
Registered: 26-09-2012

Re: Upgrade broadband product, double line rental charge

Thank you - hopefully that's worked alright now then. I'll have to wait 'til I'm next billed to find out.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Upgrade broadband product, double line rental charge

Sorry for the late response but MisterW has it right.
Correcting my crazy error
Embarrassed
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 6,779
Thanks: 861
Fixes: 55
Registered: 30-07-2007

Re: Upgrade broadband product, double line rental charge

Heh, watch who you're calling a hairy biker, Chris Grin