Upgrade broadband package mid month.
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Upgrade broadband package mid month.
09-03-2012 1:05 AM
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Currently the billing period is from the 2nd of the month, so the online system says the new package would only take effect from 2/4/12.
Is there anyway to bring forwards the upgrade and pay another £5 to make the full £11.49 for the month commencing 2/3/12? I am not trying to abuse the system as currently I am still well below the 10GB limit having used only 1.66GB so far, but I expect my relative may use 1-2GB a day and would be 20-30GB for the rest of the month which at £5 per 5GB would cost more than the upgrade.
Thanks.
Re: Upgrade broadband package mid month.
09-03-2012 9:30 AM
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I have had this arranged for you. You have now been moved onto the Plusnet Extra Package.
Re: Upgrade broadband package mid month.
09-03-2012 10:50 AM
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Re: Upgrade broadband package mid month.
09-03-2012 2:03 PM
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Please pop back if there's anything else we can do for you (or even if you just want to ask a question or pass some time here )
Re: Upgrade broadband package mid month.
14-03-2012 4:03 PM
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Re: Upgrade broadband package mid month.
15-03-2012 1:07 PM
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I'm afraid there's not a lot we can do, though if you do exceed your usage by a small amount we could look at refunding some of that as a gesture of goodwill given the account change is already scheduled. We'll keep an eye on things.
Re: Upgrade broadband package mid month.
15-03-2012 5:10 PM
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Re: Upgrade broadband package mid month.
17-03-2012 2:42 AM
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Re: Upgrade broadband package mid month.
17-03-2012 9:32 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Upgrade broadband package mid month.
19-03-2012 9:58 AM
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Quote Just curious as to why one of the customers above managed to change their billing date and product early and one couldn't?
Changing account types mid-billing month is something we're trialling at the moment so I don't believe we're able to do it in every instance I'm afraid.
Re: Upgrade broadband package mid month.
22-03-2012 12:25 AM
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Editing to add my package has now just been changed over,thank you.
Re: Upgrade broadband package mid month.
22-03-2012 7:04 AM
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Re: Upgrade broadband package mid month.
23-03-2012 6:52 PM
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I've changed package mid month also and have to wait another 8 days for it to roll over, I need the bandwith ASAP! Any chance I could be moved over now?
Thanks
N
Re: Upgrade broadband package mid month.
26-03-2012 1:45 PM
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Re: Upgrade broadband package mid month.
26-03-2012 1:54 PM
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Very good of you, in terms of billing will i just be charged extra for bringing it forward earlier? or other?
Thanks
Nat
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