Upgrade and Broadband cost
I have recently upgraded my package with PlusNet. See below for details from the email sent on the 27th March. I have received two bills since the upgrade, but the monthly cost of the broadband is £15.99 on the bills. Why isn't it at the £9 that I signed up for? I have paid my line rental for twelve months up front.
Please can you investigate for me.
Thanks for your help.
"We've received your product change request and have now started the process of moving your products to:
- Broadband package: Unlimited Fibre
- Contract: 18 months
- Hardware: Plusnet wireless router
This will change over on 3rd April 2020 and your new cost per month will be £9.00.
Great news, you're on a fixed price contract! That means the cost of your broadband won't go up while you're in contract. We'll send you an end of contract reminder, and offer an account review too, to make sure you're still on the right package for you."