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Upgrade BB account to Extra?

rammie1976
Grafter
Posts: 571
Registered: 02-09-2007

Upgrade BB account to Extra?

I posted yesterday about large increase in BB useage. Now I still can't figure out why it has increased so much but I think its not going to change..so should I upgrade from BBYW2 to Extra?
What would be the differences please? I'm Market3 & currently on a monthly contract, with a wifi router.
Thanks.
17 REPLIES
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Upgrade BB account to Extra?

The traffic management profile is pretty similar (Extra was based on Premium which was in turn based on BBYWO2/3) but I'd go for Extra for the extra usage allowance and cheaper price.
Kitz hasn't been updated for Extra but compare Premium to BBYWO2 here.
Our information on Extra can be found here, BBYWO2 is here and our traffic prioritisation guide is here.

rammie1976
Grafter
Posts: 571
Registered: 02-09-2007

Re: Upgrade BB account to Extra?

Thanks Ben.
Extra isn't cheaper, it'll be £17.99/month, so maybe I should just buy some extra GB on BBYWO2?
I did see the 'shaping profiles' & traffic priority pages but they were a bit 'too much', so I thought I'd as for advice.
How would the changeover affect BBC iPlayer useage? Will I still be on a monthly contract?
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Upgrade BB account to Extra?

all residential contracts now 1 calender month payment but only 10 days notice
Superuser
Superuser
Posts: 6,774
Thanks: 854
Fixes: 55
Registered: 30-07-2007

Re: Upgrade BB account to Extra?

Quote
I'm Market3

Then surely Extra is £11.99
Edit: Sorry I meant £11.49
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Upgrade BB account to Extra?

Extra is cheaper than BBYWO2 on a market 3 exchange, sorry I should have been clearer.
iPlayer is classed as streaming which runs at line speed on both packages.
rammie1976
Grafter
Posts: 571
Registered: 02-09-2007

Re: Upgrade BB account to Extra?

Now I'm confused - BBYW02 is £14.99/month - how much is Extra?
Change My Product says:
Estimated speed: 6.5Mb
£11.49 for next 3 billing months then £17.99 per month thereafter
60GB Usage Allowance
However it doesn't make clear the contract length - could you clarify & point out the T&Cs regarding this please
Superuser
Superuser
Posts: 6,774
Thanks: 854
Fixes: 55
Registered: 30-07-2007

Re: Upgrade BB account to Extra?

Are you sure you're in a Market 3 area ?
This https://www.plus.net/support/broadband/products/low_cost_areas.shtml makes the pricing clear
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Upgrade BB account to Extra?

Full T's & C's, including contract length are here: http://www.plus.net/info2/legal/
rammie1976
Grafter
Posts: 571
Registered: 02-09-2007

Re: Upgrade BB account to Extra?

I'm positive I'm Market 3 area, I put my phone number in the checker.
I would have hoped someone could point out WHERE in the T&Cs the contract length regarding changing product might be? Do any Plusnet staff actually know, as Ben didn't appear to know the price of different products.
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Upgrade BB account to Extra?

Sorry, could you please let me know where I've mis-quoted a product price?
There is nothing in the T's & C's that covers a point as specific as you mention. The applicable section is #19:
Quote
Once we have provided the service, you may tell us to stop providing it at any time by giving us 10 days' written notice
rammie1976
Grafter
Posts: 571
Registered: 02-09-2007

Re: Upgrade BB account to Extra?

Quote from: Ben
Sorry, could you please let me know where I've mis-quoted a product price?
Quote from: Ben
Extra is cheaper than BBYWO2 on a market 3 exchange, sorry I should have been clearer.

Is Extra cheaper than BBYW02 on a M3 exchange - normal price of Extra is £17.99/month, is it not? (It is only cheaper for 3 months while on special offer?)
Quote from: Ben
There is nothing in the T's & C's that covers a point as specific as you mention. The applicable section is #19:
Quote
Once we have provided the service, you may tell us to stop providing it at any time by giving us 10 days' written notice


I am not attempting to get into an arguement here - I want accurate customer service. I want to know what the T&Cs regarding contract length would be if I changed my Plusnet product. Surely that isn't a difficult question? Perhaps you would do me the courtesy of asking someone more senior than yourself what the answer is - how long would my contract term be? It is a month currently.
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Upgrade BB account to Extra?

The normal price for Extra on a market 3 exchange is £11.49 per month, ongoing.
As in my previous quote, the cancellation notice period is 10 days. This is regardless of a product change.
rammie1976
Grafter
Posts: 571
Registered: 02-09-2007

Re: Upgrade BB account to Extra?

Quote from: Ben
The normal price for Extra on a market 3 exchange is £11.49 per month, ongoing.
As in my previous quote, the cancellation notice period is 10 days. This is regardless of a product change.

So why does my 'Change my product' say
Quote
Change My Product says:
Estimated speed: 6.5Mb
£11.49 for next 3 billing months then £17.99 per month thereafter
60GB Usage Allowance


as per post 6?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Upgrade BB account to Extra?

Hi rammie1976,
I have checked your account on our systems and it does show market 1, so the change product tool is showing the correct information. I have also put your telephone number in here and here and they both say market 1 too Sad
You said you were sure you were on market 3. Where did you get that info from?
Jojo Smiley